Maintenance and support
Updates, backups, small edits, and a named person when something breaks, under a written boundary.
Where it goes wrong
After launch, the vendor disappears or every request becomes a new quote. Updates stop. The form stops sending in the busy week and nobody notices for days.
What we do
- Security and platform updates on a schedule.
- Backups, with restores tested.
- Monitoring, and a look when the site stops answering.
- Small edits: a staff name, a PDF, a date on an existing form.
- One named person to write to: Leonardo.
How it runs
The agreement says what a month includes, what it leaves out, and how quickly we respond. New sections, new integrations, and campaigns are scoped separately. The same boundary is on the engagement page. You can leave at any point with the site, the content, and the accounts.